Terms of Service

1. Acceptance of Terms

By accessing and using our platform, you agree to these terms of service in full. If you do not agree with any part of these terms, you must not use our services.

2. Services Offered

Our platform offers:

  • Selling the highest quality silver jewelry, always guaranteeing the best standards in our products
  • Jewelry Authentication Services Backed by Blockchain Technology
  • Custom jewelry design and manufacturing:
    • Unique parts according to customer specifications
    • Complete sets of personalized jewelry
    • Attention both in physical and online stores
  • Secure payment processing via bank transfer
    • Bank account details will be provided once the order is confirmed
    • The payment process is done securely through our verified banking system
    • Payment confirmation will be made once the transfer has been verified
    • The order is processed once the payment is confirmed in the Imperial de los Andes Silver account
  • Digital Authenticity Card Generation
  • Personalized customer service both in-store and online

Quality Commitment:

At PLIMAN we are committed to maintaining the highest quality standards in all our jewelry. Each piece, whether from our regular or custom collection, is made of the best quality silver, thus guaranteeing the total satisfaction of our customers.

3. Payments and Invoicing

  • We accept payments via bank transfers to the Plata Imperial de los Andes account
  • Prices are subject to change, but will not affect orders already confirmed or in the process of being confirmed
  • We do not store payment information on our servers
  • Transactions are processed by secure payment providers
  • We do not offer refunds: Due to the nature of our digital authentication and certification services, all payments are final and non-refundable
  • By making a payment, you explicitly agree to our no-refund policy
  • For more details on this policy, please refer to our Warranties and Returns page

4. Declaration of Origin of Funds

When registering and making purchases on our platform:

  • The user represents and warrants that all funds used for transactions come from lawful and legitimate sources
  • The user agrees not to use the platform for money laundering or other illicit activities
  • Plata Imperial de los Andes (PLIMAN) S.A.S is not responsible for the use of funds of illicit origin by the user
  • The company reserves the right to:
    • Reject or cancel any suspicious transactions
    • Request additional information on the source of funds
    • Report suspicious activity to the appropriate authorities
  • Failure to comply with this statement may result in:
    • Immediate cancellation of the transaction
    • Account Suspension or Termination
    • Withholding funds as required by authorities

5. Use of the Service

You agree to:

  • Provide accurate and true information
  • Do not use the service for illegal activities
  • Do not attempt to access restricted areas of the platform
  • Keeping your account confidential

6. Intellectual Property

All content present on the platform, including but not limited to text, graphics, logos, images, and software is protected by copyright and other intellectual property laws.

7. Limitation of Liability

We are not responsible for:

  • Service interruptions due to maintenance or technical causes
  • Indirect loss or damage arising from the use of our services
  • Accuracy of Information Provided by Third Parties

8. Account Deletion and Authenticity Cards

When requesting deletion of your account:

  • You agree that all of your personal information and records will be permanently deleted
  • You understand that digital authenticity cards generated during the use of the service will be maintained in the system
  • You acknowledge that Authenticity Cards are permanent documents and cannot be modified or deleted after account deletion
  • You agree that this retention of Authenticity Cards is necessary to maintain the integrity of the verification system

9. Certificates of Authenticity

Regarding our digital certificates:

  • Each certificate is unique and backed by blockchain technology
  • Certificates are transferable along with the jewel
  • The information recorded in the certificate is immutable
  • The owner is responsible for keeping access to their certificate secure
  • Loss of access to the certificate does not imply the loss of validity of the certificate

10. Dispute Resolution

In case of disputes:

  • We are committed to resolving any disputes amicably
  • Disputes over authenticity will be verified using our blockchain system
  • For claims about payments, we will work with our payment providers, however, please be aware of our strict no refund policy
  • Disputes that cannot be resolved amicably will be submitted to the jurisdiction of Ecuador

11. Modifications to the Terms

We reserve the right to modify these terms at any time. The changes will be effective immediately upon posting on the platform and you agree to be bound by the new terms.