Warranties & Returns
PLIMAN, LLC Quality & After-Sales Service Policy
Return Policy
At PLIMAN, LLC, each piece is unique and handcrafted under strict quality standards. Due to the personalized nature of our jewelry, we do not accept returns once payment has been made.
- Each piece is created specifically for each client
- We perform a thorough quality check before shipment
- We provide detailed photographs and descriptions of each product
- We provide personalized advice during the purchase process
Warranty
We stand behind the quality of our jewelry with a warranty that covers manufacturing defects. During the warranty period, we offer repair services and bear the shipping costs for covered repairs.
Subtle variations in finish are characteristic of craftsmanship and are part of the unique charm of each piece, so they are not considered manufacturing defects.
Requirements to Request a Warranty
To make the warranty valid and ensure an efficient service, it is necessary to comply with the following basic requirements.
- The jewel must be within the current warranty period
- The damage must be due to manufacturing defects, not misuse
- It is necessary to present the digital authenticity card or code
Maintenance Services
During the warranty period, we offer free maintenance services to preserve the beauty and quality of your jewelry.
Free Services:
- Professional cleaning of silver
- Preventive maintenance
- Adjustments and correction of bends
- Anti-darkening treatment
Not Covered:
- Damage from Improper Use
- Services outside the warranty period
- Unauthorized alterations of the jewel
Do you need more information about our warranty or services? Contact Us and we will gladly advise you.