Warranties and Returns
Quality policy and after-sales service of Plata Imperial de los Andes
Return Policy
At Plata Imperial de los Andes, each piece is unique and handcrafted under strict quality standards. Due to the customized nature of our jewelry, we do not accept returns once payment has been made.
- Each piece is created specifically for each client
- We perform thorough quality control before shipping
- We provide detailed photographs and descriptions of each product
- We provide personalized advice during the purchase process
Guarantee
We back the quality of our jewelry with a warranty that covers manufacturing defects. During the warranty period, we offer repair services and cover shipping costs for covered repairs.
Subtle variations in finish are characteristic of handcrafted work and are part of each piece's unique charm, so they are not considered manufacturing defects.
Requirements to Request Warranty
To validate the warranty and ensure efficient service, it is necessary to meet the following basic requirements.
- The jewelry must be within the current warranty period
- The damage must be due to manufacturing defect, not misuse
- You must present the digital authenticity card or code
Maintenance Services
During the warranty period, we offer free maintenance services to preserve the beauty and quality of your jewelry.
Free Services:
- Professional silver cleaning
- Preventive maintenance
- Adjustments and bend corrections
- Anti-darkening treatment
Not Covered:
- Damage from improper use
- Services outside the warranty period
- Unauthorized jewelry alterations
Need more information about our warranty or services? Contact us and we will gladly assist you.